TERMS AND CONDITIONS OF PURCHASE
INTRODUCTION
This document sets out the terms governing the use of this website and the purchase of products offered through it.
Please read these Terms, our Cookie Policy, and our Privacy Policy carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use this website.
If you have any questions regarding these Terms, you may contact us using the details provided below.
OUR DETAILS
- Identity: INICIATIVA FORESTAL, S.L.
- NIF: B54509807
- Registered address: IND. LEVANTE, C/ GUARDAMAR DEL SEGURA, 3, 03187, LOS MONTESINOS (ALICANTE)
- Phone: 966 720 711
- Email: info@inforestmaderas.com
- Web: https://forestatimbers.com
YOUR DATA AND VISITS TO THIS WEBSITE
The personal data you provide will be processed in accordance with our Privacy Policy. By using this website, you consent to such processing and confirm that all data provided is accurate and truthful.
USE OF OUR WEBSITE
By using this website and placing orders, you agree to:
- Use the website only for legitimate enquiries or orders
- Not place false or fraudulent orders
- Provide accurate and complete information
By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
SERVICE AVAILABILITY
Products offered on this website are available for delivery within mainland Spain only.
CÓMO REALIZAR UN PEDIDO
To place an order, select the desired products and add them to your cart. Before completing the purchase, you will be able to review your order, including products, prices, and shipping costs.
Una vez completado el pedido, recibirá un correo electrónico de confirmación.
TECHNICAL MEANS TO CORRECT ERRORS
You may correct errors in the data provided during the purchase process by contacting us at:
PAYMENT
Payment is made via:
- Credit or debit card through Redsys
All payment data is processed securely using SSL encryption and is not stored.
DELIVERY AND SHIPPING COSTS
- Orders are subject to product availability
- Some products are sourced from international suppliers, so delivery times may vary
- Exact delivery times cannot be guaranteed
- In case of delays, customers will be informed
You may also choose store/warehouse pickup, subject to prior confirmation.
Shipping costs will be displayed during the checkout process.
DAMAGES OR ORDER ERRORS
If you detect any issue with your order, you must notify us within 48 hours of receipt at:
In case of visible damage, it is recommended to note it on the delivery receipt and take photographs.
TAXES AND INVOICING
Prices include applicable VAT according to Spanish law.
Customers may request an invoice at any time.
RETURNS POLICY
- El cliente dispone de 14 días naturales para ejercer su derecho de desistimiento.
- Los gastos de devolución serán generalmente a cargo del cliente, salvo en caso de producto defectuoso o error en el pedido.
- Custom-made or cut-to-size products are not eligible for return, in accordance with applicable law
To process a return, please contact:
WARRANTIES
The provisions of Spanish Consumer Law (Royal Legislative Decree 1/2007) shall apply.
LIABILITY
Our liability is limited to the purchase price of the product.
INTELLECTUAL PROPERTY
All website content is the property of the company or its licensors.
SEGURIDAD Y USO DE LA WEB
Users agree not to misuse the website or attempt to damage its systems.
EXTERNAL LINKS
We are not responsible for the content of external websites linked from this site.
COMMUNICATIONS
Communications will mainly be conducted electronically.
NOTIFICATIONS
Notifications will be sent to the contact details provided by the user.
FUERZA MAYOR
We shall not be liable for delays caused by events beyond our control.
MODIFICATIONS
We reserve the right to modify these Terms without retroactive effect.
GOVERNING LAW AND JURISDICTION
These Terms are governed by Spanish law.
Any disputes shall be subject to the courts of the consumer’s place of residence.
COMPLAINTS
For any queries, complaints, or claims:
You may also access the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
